You can report a claim 24 hours a day, 7 days a week by calling our toll-free number at 1 (877) 482-5001.

When you call, one of our customer service professionals will talk to you about your loss and guide you through the claims process. The sooner you call, the sooner we can help. Please have as much information as you can available when you call so we can help you better.

What information do I need to report my claim?

Depending on the type of claim you are reporting, different information will be needed. Typically, however, the kind of information we will ask for includes:

• Your contact information
• The name and contact information of any other involved parties
• Your policy info (if available)
• The type of loss you are reporting
• The date the incident occurred
• A description of the loss
• A description of any injuries

I don't have all the information needed to report my claim. What should I do?

You should report your claim to My Insurance Broker as soon as possible, even if you don't have all the necessary information. The faster you report your claim to us, the sooner we can start guiding you through the claims process.

How long will it take to settle my claim?

The first step is up to you. The faster you report your loss to My Insurance Broker’s toll-free claim reporting number, the faster we can begin handling your claim without delay. Each claim is different and therefore the length of time needed to settle your claim depends on many factors. The insurer, the type of claim, severity of the damages and other circumstances will all determine the time it will take to settle your claim.

What should I do if I am involved in an auto accident?

1. Exchange insurance information with the other party.
2. Identify and get names and phone numbers of potential witnesses.
3. Write down what happened while matters are clear in your mind.

What should I do if I have a property claim?

• Look at your damage and determine if there are any safety risks. If safe, make minor repairs to prevent further damage -- keep an accurate record of repair expenditures.
• Feel free to obtain estimates from reliable contractors experienced in repair work.
• Major damage may require contractor/engineer inspections.
• Some repairs may not be covered unless you purchased a specific endorsement, such as building code upgrade costs.

Please contact your My Insurance Broker representative for the coverage and special limits details of your loss.